Thank you for shopping at Caseopolis!
If the product itself is defective, or if the final product is different than the design displayed on our site, we're here to help. Under these conditions, our products can be returned within 15 days of your receipt of the original product. At our discretion, your returned defective product will either be replaced by us with a non-defective product, or, refunded.
To be eligible for a return, please make sure that:
- The product was received by you in the last 15 days; and
- The product isn't used; and
- You obtained a Return Merchandise Authorization (RMA) number from us; and
- Either the product is defective or the final product is materially different than the design displayed on our site.
There are many different situations we face so we must be flexible in our refund policy to accommodate all the different situations that arise.
To begin the returns process and to get an RMA number, please click here to contact us or email email@example.com. For the fastest resolution, please include a photograph demonstrating any damage or poor quality product received. Let us know what went wrong and we will try to resolve it quickly for you.
Return Shipping Policy
Caseopolis does not offer return shipping labels. Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping.
We require the item returned to us before we refund or send out a replacement item. This is to protect against fraudulent claims. At our discretion, we may authorize you to keep the original item.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Restocking Fee Policy
There is a restocking fee of $4.95 per item to return an item to our store for refund.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take up to a week before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Any Other Questions?
If you need our address or have any questions, please contact us. We'll get right back with you.